Shipping policy

Here is the complete, professional English translation of your Shipping Policy:

SHIPPING POLICY — MOISSODY

Our Philosophy

Every MOISSODY piece of jewelry is not a mass-produced item. It is crafted to endure, to be worn during important moments, and to become a part of you. Before it reaches your hands, it undergoes a careful process of selection, quality verification, and preparation that demands time and attention. We don't just ship objects — we deliver experiences. For this reason, our delivery timelines reflect the high standard of excellence that every MOISSODY order deserves.

Order Processing Time

Following payment confirmation, every order enters our preparation phase. During this period, we verify the availability of the piece, perform a final quality control inspection, and carefully package your jewelry for shipment.

  • Estimated Processing Time: 1–3 business days.

Orders placed during weekends or public holidays will be processed starting on the next business day.

Shipping & Delivery Estimates

Once processing is complete, your order is handed over to our shipping carrier. Estimated delivery times from the date of shipment are as follows:

  • Italy: 7–18 business days

  • Europe: 10–20 business days

  • Rest of the World: 12–21 business days

  • Total Estimated Time (from order confirmation): 10–21 business days.

Please note: These timelines are estimates and may vary due to external factors such as seasonal peak periods, severe weather conditions, customs procedures, or extraordinary events beyond our control. MOISSODY is not liable for delays caused by shipping carriers or customs authorities.

Why these timelines?

Each piece of certified moissanite jewelry requires a meticulous supply chain. We do not operate with pre-packaged warehouses: every item is specifically selected and verified for your order. We believe that jewelry worthy of being worn deserves this level of attention — and that you deserve nothing less.

Shipping Costs

  • FREE Shipping

Shipping details and costs are clearly displayed during checkout prior to final order confirmation.

Tracking & Order Status

As soon as your order is handed over to the carrier, you will receive an automated email containing your tracking code. You will be able to monitor your shipment status in real time directly from your personal MOISSODY account page or through the tracking link included in the email.

If you have not received tracking information within 5 business days of your order confirmation, please contact our customer service team.

International Shipping & Customs Duties

MOISSODY ships worldwide. For orders shipped outside the European Union, local customs duties, import taxes, or other fees imposed by the destination country's legislation may apply.

These additional costs are entirely the responsibility of the recipient and are not included in the order price or shipping fees. MOISSODY has no control over these charges and cannot predict them in advance. We recommend contacting your local customs authority prior to placing an international order.

Incorrect Delivery Address

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. MOISSODY is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you realize you entered an incorrect address, please contact us within 12 hours of order confirmation using the contact email provided at the bottom of this page. After this window, we cannot guarantee that address modifications can be made.

Package Marked as Delivered but Not Received

If the carrier tracking indicates your package has been delivered, but you have not received it, please follow these steps:

  1. Check with neighbors, building management, or safe drop location spots around your premises where the carrier may have left the parcel.

  2. Contact the carrier listed in your tracking details to file an official inquiry.

  3. Contact us within 7 days of the delivery date indicated in the tracking system.

We will do everything possible to assist you in resolving the issue. Please note that claims reported more than 30 days after the shipping date may no longer be eligible for investigation.

Damaged Packages

If your package arrives damaged, please document the damage by taking photographs of both the outer packaging and the contents, and contact us within 48 hours of receipt via our customer service email. We will evaluate each case individually and arrange for a replacement or refund according to our policies.

Shipping Support & Contact

For any questions regarding the shipping status of your order, our team is available at:

  • Email: moissody@gmail.com

  • Response Time: Within 24–48 hours on business days

This policy is subject to updates. The most current version will always be published on this page.