Here is the complete, professional English translation of your Return and Refund Policy:

RETURN AND REFUND POLICY — MOISSODY

1. General Principles

MOISSODY is a brand that builds its reputation on the absolute quality of every piece of jewelry. Each item is selected and inspected prior to shipment. However, we understand that buying jewelry online requires trust — and we return that trust with a transparent, fair, and generous return policy.

2. Right of Withdrawal — European Union Customers

In accordance with European Directive 2011/83/EU on consumer rights, transposed into Italian law by Legislative Decree 206/2005 (the Italian Consumer Code), customers residing in the European Union have the right to withdraw from the purchase contract within 14 days of receiving the product, without giving any reason.

3. Return Period and Conditions

You have 14 days from the date of receiving your item to request a return, provided that the product meets all of the following conditions:

• The jewelry must be in the exact same condition in which it was delivered. It must not have been worn, used, altered, or damaged after receipt.

• All original tags, the GRA certificate (where included), and intact original packaging must be present.

• The order receipt or other valid proof of purchase must be provided.

Verification of compliance with these conditions is at the sole discretion of MOISSODY and will take place upon receipt of the returned item.

4. Items Excluded from Returns

For hygienic, legal, or commercial reasons, returns cannot be accepted for the following items:

• Personalized or custom-made jewelry (e.g., engravings, special sizes upon explicit customer request) — pursuant to Art. 59, letter c) of Directive 2011/83/EU, the right of withdrawal does not apply to goods made to specification or clearly personalized.

• Products showing evident signs of use, alteration, or damage attributable to the customer.

• Items missing original packaging, certificate, or tags.

• Gift cards.

Items purchased on promotion are subject to the same standard return policy. The promotional nature of the price does not exclude the right of withdrawal under European law.

5. How to Initiate a Return

To initiate a return request, you must contact our customer service team before shipping the item. We do not accept unauthorized returns.

Send an email to info@moissody.it with the subject line "Return Request — [Order Number]", specifying the reason for the return and attaching photos of the product and its packaging.

You will receive a response within 1–2 business days with shipping instructions and, where applicable, a prepaid return label.

Return Address:

Via Giacomo Matteotti 45, 13048 Santhià (VC), Italy

Items shipped without prior written authorization from MOISSODY will not be accepted and will be returned to the sender at their expense.

6. Return Shipping Costs

• Returns due to defects or MOISSODY error: Shipping costs are fully covered by MOISSODY. A prepaid return label will be provided by our team.

• Returns due to customer change of mind (voluntary withdrawal): Return shipping costs are the responsibility of the customer, unless otherwise specified at the time of authorization.

7. Damages, Defects, and Incorrect Items

Please inspect your order upon receipt. If the jewelry has manufacturing defects, transit damage, or does not match the item ordered, contact us within 48 hours of receipt at info@moissody.it, attaching clear photographs of the product and packaging.

In such cases, MOISSODY undertakes to offer, at its discretion and based on assessment: a product replacement or a full refund of the amount paid, including original shipping costs.

8. Exchanges

We do not process direct exchanges. If you wish to receive a different item, please initiate a return for the received item and, once approved, place a new separate order. This ensures the fastest service for both transactions.

9. Refunds

Once your return is received and inspected by our team, you will receive an email notification regarding the outcome. Upon approval, the refund will be processed within 5 business days using the original payment method.

Actual credit times depend on your bank or card issuer and may take up to an additional 10 business days. If you have not received your refund after 15 business days from approval, please contact us at info@moissody.it.

10. Non-EU Customers (USA, Canada, Rest of the World)

For customers residing outside the European Union, the 30-day commercial return policy described herein applies in full. There are no legal obligations under Italian jurisdiction limiting this right for international customers, subject to local regulations in the customer's country.

Any customs duties or taxes associated with returning goods to Italy are entirely the responsibility of the customer.

11. Contact Information

For any questions regarding returns, refunds, or replacements:

• Email: info@moissody.it

• Response Time: Within 24–48 hours on business days

This policy is drafted in compliance with European Directive 2011/83/EU, Legislative Decree 206/2005 (Italian Consumer Code), and international e-commerce best practices.